Detailed analysis of your business Customer Service.
Most significant KPI’s visualization which will improve the efficiency of your service & performance.
Some Kpis :
– Calls received
– Calls answered and % of calls answered
– Abandoned Calls
– Calls answered and % of each status
– Calls received by Hour,Day of Week
– Calls by Agent, by status, % of answered, % of abandoned
– Advanced charting (decomposition tree) , see at Pics.