I will improve call center performance

Category:

Description

Detailed analysis of your business Customer Service.
Most significant KPI’s visualization which will improve the efficiency of your service & performance.
Some Kpis :
– Calls received
– Calls answered and % of calls answered
– Abandoned Calls
– Calls answered and % of each status
– Calls received by Hour,Day of Week
– Calls by Agent, by status, % of answered, % of abandoned
– Advanced charting (decomposition tree) , see at Pics.

Reviews

There are no reviews yet.

Be the first to review “I will improve call center performance”

Your email address will not be published. Required fields are marked *