Do you want to…
1) quickly onboard customers or new team members
2) ensure tasks are
completed in a consistent and quality manner, and
3) give your customers the best
possible experience when interacting with your business
I will meet with subject-matter-experts on your team to understand critical work tasks and fully document the step-by-step instructions to complete the work including illustrations for tasks completed in an application. The output will be provided in a Microsoft Word or PowerPoint document, pdf or in the form of knowledge articles in your company knowledge base.
I also have experience implementing a cost-effective, end-to-end, cloud-based knowledge management tool if you are interested in a professional repository that makes it easy to find, create and update relevant content.